OL2000: Invalid Page Fault in Module Mso9.dll
ID: Q241817
|
The information in this article applies to:
SYMPTOMS
When you attempt to start Outlook, you receive the error
Outlook caused an invalid page fault in module MS09.dll at <memory address>
and Outlook fails to start.
CAUSE
The file Mso9.dll, common to all Microsoft Office 2000 programs, may be damaged or missing.
RESOLUTION
To resolve this problem rename the Outcmd.dat file or rename the file Mso9.dll and then use Add/Remove Programs to repair Outlook.
To Rename the Outcmd.dat File
- Click Start, point to Find, and click Files or Folders.
- In the Named box, type Outcmd.dat.
Ensure that the entire hard disk drive is being searched by clicking My Computer in the Look In list. Click to select
the Include Subfolders check box. Click Find Now.
- Right-click the file, and then click Rename.
Rename the file by changing its file name extension to .old, and then press ENTER.
- Close the Find Files dialog box.
To Rename the Mso9.dll file
- Click Start, point to Find, and click Files or Folders.
- In the Named box, type mso9.dll.
Ensure that the entire hard disk drive is being searched by clicking My Computer in the Look In list. Click to select
the Include Subfolders check box. Click Find Now.
- Right-click the file, and then click Rename.
Rename the file by changing its file name extension to .old, and then press ENTER.
- Close the Find Files dialog box.
To Repair Outlook
- Click Start, point to Settings, and click Control Panel.
- In Control Panel, double-click the Add/Remove Programs icon.
- In the list of installed programs, click to select either Microsoft Outlook or Microsoft Office, depending on how you installed Outlook.
- Click Add/Remove.
- After setup begins, click Repair Office.
- Click Repair errors in my Office 2000 installation, and then click Finish.
The repair process may take several minutes while Office Setup repairs any damaged or missing files. If you receive a prompt to restart your computer, click Yes.
REFERENCES
For additional information about other causes of invalid page faults occurring in module Mso9.dll, please click the article numbers below
to view the articles in the Microsoft Knowledge Base:
Q223607 OL2000: (CW) Fatal Error Linking File to Contact from Word
Q237912 OL2000: Outlook Stops Responding When Using Quick Find
Q239769 OL2000: ErrMsg: Outlook caused an invalid page fault...
Q240813 OL2000: Errors When Sending E-mail from an Office Program
Additional query words:
OL2K IPF hangs
Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb
|