OL2000: (IMO) Error Message "Internet Mail Not Registered"

ID: Q242777

The information in this article applies to:
  • Microsoft Outlook 2000
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

You are using Outlook as your mail client. When you attempt to send and receive mail, you receive the following error message:

Internet Mail is not registered properly. Please reinstall and try again.
Additionally, details from the Account status may list error code, 0x80040154.


CAUSE

This error message may occur when either of the following are true:

  • The wrong version of Inetcomm.dll is installed.


  • Outlmime.dll, a critical file involved in the mail transfer process, is not registered correctly.



RESOLUTION

To Verify the Version of Inetcomm.dll

Operating System Version
Microsoft Windows 95 4.72.2106.4
Microsoft Windows 98 4.72.3155.0
Microsoft Windows NT 4.0 4.72.3155.0


If you have any other version, rename it, and reinstall Internet Explorer 4.01.

NOTE: If you installed Internet Explorer 5, the version of Inetcomm.dll for Internet Explorer 5, is 5.00.2314.1003. If the version is earlier than this, rename Inetcomm.dll and install Internet Explorer 5. For more information on where to obtain Internet Explorer 5 see the "References" section.

To verify the version of Inetcomm.dll, follow these steps:
  1. Quit all programs, click Start, point to Find, and click Files or Folders.


  2. In the Named box, type Inetcomm.dll. Click to select My Computer in the Look in list, click Include subfolders, and click Find Now.


  3. Right-click the file name in the results pane, click Properties, and click the Version tab. The file version is near the top of this tab. Make a note of the version number and click Cancel.


  4. If you do not have the correct version, right-click the file name in the results pane, and click Rename. Rename the file Inetcomm.old and press ENTER.


  5. Close Find Files, and reinstall Internet Explorer.


NOTE: You can extract Inetcomm.dll from the Mailnews.cab file located on the Internet Explorer CD. For more information on how to extract files, see the "References" section.

To Register Outlmime.dll

Choose one of the following methods to register Outlmime.dll.

Method 1: Windows 98 with Outlook Express

  1. Click Start, point to Settings, and click Control Panel.


  2. Double-click Add/Remove Programs.


  3. On the Windows Setup tab, click to clear the Microsoft Outlook Express check box, and click OK.


  4. After Outlook Express is uninstalled, repeat steps 1 through 3 to reinstall it.


Method 2: Windows 95/98

These steps assume that you installed Outlook in the Microsoft Office default installation path.

To resolve this error message, follow these steps:
  1. Quit Outlook and any other programs that are currently running. Click Start, point to Programs, and click MS-DOS Prompt.


  2. In the MS-DOS Prompt window, type (including quotation marks)


    3. 
cd "\program files\microsoft office\office"
    and then press ENTER.

  3. In the MS-DOS Prompt window, type


    4. 
c:\windows\system\regsvr32 outlmime.dll
    and press ENTER.

    You will receive the following message:
    DllRegisterServer in outlmime.dll succeeded.
    Click OK and click the Close button to close the MS-DOS prompt window.

  4. Start Outlook and send a mail message to test your mail functionality.


Method 3: Windows NT 4.0

  1. Quit Outlook and any other programs that are currently running. Click Start, point to Programs, and click Command Prompt.


  2. In the Command Prompt window, type


    3. 
cd \program files\microsoft office\office
  3. In the Command Prompt window, type (including quotation marks)


    4. 
c:"\winnt\system32\regsvr32 outlmime.dll"
    You will receive the following message:
    DllRegisterServer in outlmime.dll succeeded.
    Click OK, and click the Close button to close the Command Prompt window.

  4. Start Outlook and send a mail message to test your mail functionality.



MORE INFORMATION

If you have installed Windows to a path other than the default, to display the full system path, follow these steps:

  1. Click Start, point to Programs, and then click MS-DOS Prompt.
    in Windows NT, click Command Prompt.


  2. Type Set and press ENTER. The line that begins with PATH defines the full system path.



REFERENCES

To obtain Internet Explorer 5, visit this site:

http://www.microsoft.com/ie
For additional information about extracting files from a .cab file, please click the article number below to view the article in the Microsoft Knowledge Base:
Q129605 How to Extract Original Compressed Windows Files

Additional query words: IE5 IE 5.0 OL2K

Keywords : kberrmsg CfgIM MsgSend
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: October 5, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.