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SYMPTOMSOutlook mail merge to electronic mail defaults to plain text no matter what you set as your default mail format. WORKAROUNDThere is no satisfactory workaround to this problem using the mail merge function from either Outlook or Microsoft Word. All options to mail merge to electronic mail result in plain text formatted messages. To send messages using other formats, such as HTML or Rich Text, you must address separate messages to each recipient, or include all e-mail addresses in the To field of one message. Use of a distribution list may be the best solution in the latter case. MORE INFORMATIONFor additional information about mail merging with Outlook and Word, click the article number below to view the article in the Microsoft Knowledge Base: Q192258 OL2000: How to Mail Merge Using Contacts Additional query words: OL2K
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