OL2000: Sound Not Played When You Receive a New Message

• Microsoft Outlook 2000

SYMPTOMS

When you receive a new message, no sound is played even though you selected the Play a sound option in Advanced Email Options.

CAUSE

This behavior can occur if the registry entry does not contain the full path for the sound file, or no sound is selected for mail notification.

RESOLUTION

To have Outlook play a sound when new mail arrives:

1. On the Tools menu, click Options.



2. On the Preferences tab, click E-mail Options, and then click Advanced E-mail Options.



3. Under When new items arrive, click to select the Play a sound check box.



4. Click OK three times to save changes and quit all dialog boxes.

1. Click Start, point to Settings, click Control Panel, and then double-click Sounds.



2. In the Events box, click New Mail Notification.



3. Select a new sound, different from the current selection.



4. Under Preview, click Play.



5. Click OK.

MORE INFORMATION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).
If the steps in the "Resolution" section of this article are unsuccessful, you may have missing registry information. In this event, you may need to add the appropriate registry entry and then re-associate a sound file with the New Mail Notification event.

Edit the Mail Notification Sound in the Registry

1. Click Start, and then click Run.



2. Type Regedit, and then click OK.



3. Navigate to the following key:

   HKEY_CURRENT_USER\AppEvents\Schemes\Apps\.Default\MailBeep\.current




4. Click .current. In the right pane, double-click (Default) to open the Edit String dialog box.



5. In the Value data box, type the path and file name of the .wav file you want to use, and then click OK.



6. On the Registry menu, click Exit, and then restart the computer.

Verify Sound Association

1. Click Start, point to Settings, click Control Panel, and then double-click Sounds.



2. In the Events box, click New Mail Notification. The sound event should have a speaker icon beside it to indicate that this event is enabled and associated with a valid .wav file.



3. Under Preview, click the Play button.



4. Click OK.

Additional query words: OL2K

Keywords :
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb