OL98: Cannot Dismiss Reminders

ID: Q149361

The information in this article applies to:

Microsoft Outlook 98

SYMPTOMS

When you try to dismiss recurring reminders in Microsoft Outlook, you may continue getting reminder messages about the same appointment and cannot dismiss the reminders.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next release of Microsoft Outlook.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:


   Date       Version     File name
   -------------------------------------------
   12/18/98   8.5.6017   Outllib.dll

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining if Your Product is Eligible for No-Charge Technical Support

WORKAROUND

Close Outlook, view and delete the calendar entries using the Microsoft Exchange client, close the Exchange client, and then restart Outlook.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

This condition may exist after moving user mailboxes from one server in the site to another, using Move Mailbox. The above problem can also be seen without using Move User. In order to apply this fix, each client machine experiencing the above problem needs the updated Outllib.dll file.

Additional query words: Ol98 calendar snooze reminder recursive

Keywords : kbdta CfgMSXchg
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug