OL98: Offline Address Book Written to the Wrong Location

ID: Q154056

The information in this article applies to:

Microsoft Outlook Windows NT client, version 8.5
Microsoft Outlook Windows 95/98 client, version 8.5

SYMPTOMS

The Offline Address Book (OAB) may appear empty, or display old information.

CAUSE

When synchronizing the OAB, Outlook copies the OAB files to the local workstation for later use. When the client needs them to display the Address Book contents, it assumes the OAB files are in a different location from where they were copied. For example, the OAB may be downloaded to the C:\TEMP directory, but is expected to be in the C:\WINNT directory. The result is either an empty OAB, or the display of old information.

An intermediate version of some of the Outlook support files (see below) caused this problem. The way Outlook stores temporary files was changed, and the location for the OAB files was incorrectly changed also. Note this problem does not appear in the released product.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Outlook 98 update that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:


   Component: OUTLOOK

   File Name     Version
   ----------------------
   EMSUI32.DLL   5.5.2513
   EMSABP32.DLL  5.5.2502
   EMSMDB32.DLL  5.5.2440
   MSPST32.DLL   5.5.2415

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

Additional query words:

Keywords : kbdta CfgAddBk
Version : WINDOWS:8.5
Platform : WINDOWS
Issue type : kbbug