OL98: Error Opening a Shortcut to an Item in a PST

ID: Q179916

The information in this article applies to:
  • Microsoft Outlook 98

SYMPTOMS

When opening a shortcut to an item in a Personal Folders (PST) file, in a Microsoft Outlook Contact record, you may receive one of the following error messages:

The file <PST> could not be found.
-or-
The item could no longer be found. It may have been deleted or moved.


CAUSE

You moved the PST file or deleted the item after creating the shortcut and the shortcut still points to the original PST location and item.


RESOLUTION

Rebuild the shortcut based on the current location of the file. To do this, follow these steps:

  1. Open a new or existing contact record.


  2. On the Details tab, click to select a Birthday or Anniversary date.


  3. Click Save And Close.


When reopening this Contact, notice that Outlook has inserted a shortcut in the large message window near the bottom of the Contact window. When double- clicked, this shortcut will take you to the event in the Calendar folder.

NOTE: If you should move the PST file from its current location, or delete the item, clicking the shortcut will produce one of the error messages. In this event, delete the original shortcut and rebuild it using the steps above.

Additional query words:

Keywords : kberrmsg GnlCont GnlFold GnlCal
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: August 9, 1999
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