OL98: Internal Authentication Error when Checking for New Mail
ID: Q180128
|
The information in this article applies to:
SYMPTOMS
In Microsoft Outlook 98, when you check for new mail, you may receive the
error message:
Internal Authentication Error
You are unable to connect to your mail server, and cannot send or receive
mail.
CAUSE
This problem occurs under the following circumstances:
- The mail service in the Windows Messaging profile, is set up to connect
using a Dial-Up networking connection.
-and-
- Your Dial-Up Adapter is not installed or is damaged.
RESOLUTION
To resolve this problem, check to make sure you have a properly installed
Dial-Up Adapter.
To Check the Dial-Up Adapter
- On the Windows Taskbar, click Start, point to Settings and then click
Control Panel.
- In the Control Panel, double-click System.
- Click the Device Manager tab.
- Click the plus sign (+) next to Network adapters to expand the list
of Network adapters.
- If the Dial-Up Adapter is installed, you will see it in the list. To
see if it is working properly, click to select Dial-Up Adapter and
then click Properties. Check the Device status section to see if the
Dial-Up Adapter is working properly. If it is not working properly you
may need to reinstall the Dial-Up Adapter.
To Install the Dial-Up Adapter
- On the Windows Taskbar, click Start, point to Settings and then click
Control Panel.
- In the Control Panel, double-click Add New Hardware and click Next.
- Click No and then click Next.
- Click Network adapters and then click Next.
- In the Manufacturers list, click Microsoft and in the Models list,
click Dial-Up Adapter.
- Click OK.
Windows will prompt you for the CD-ROM and for the files needed.
REFERENCES
For more information on adding and removing Dial-up Networking components,
please see the following article in the Microsoft Knowledge Base:
Q181599
How to Remove and Reinstall Dial-Up Networking and TCP/IP
Files[win95x]
Additional query words:
Keywords : kberrmsg CfgProfl
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbhowto
|