OL98: (CW) Non-delivery Message with Scheduled Fax and Wizard
ID: Q180346
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The information in this article applies to:
SYMPTOMS
Sending a scheduled fax may result in the Non-Deliverable Report (NDR)
message:
The fax was not sent because you or the administrator cancelled it.
CAUSE
This will occur under the following conditions:
- You are using Microsoft Outlook 98 as your e-mail client.
- Your default delivery Inbox is in a Personal folder (PST).
- You are using the Fax Wizard or the Microsoft Fax driver in Microsoft
Word 97.
RESOLUTION
Use the Microsoft Exchange Server Mailbox as the default delivery location
or do not schedule the fax.
MORE INFORMATION
Steps to Reproduce Behavior
- Run the Compose New Fax Wizard. On the Outlook Compose menu, click New
Fax. Or, in Word on the File menu, click Print and choose Microsoft Fax
from the Printer list.
- Follow the wizard instructions to the Cover page options step
and click Options.
- On the Fax tab, click Specific Time and Set.
- Set a future time to send the fax message and click OK.
- Complete the Fax Wizard instructions.
RESULT: No fax is sent and you receive the NDR message described in the
Symptoms section of this article.
This is a problem in the Windows Messaging System and is not fixed in any
release of Outlook.
Additional query words:
Keywords : CfgMSXchg cfgMSFax
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb