OL98: Sent Mail Disappears with Focal Point Extensions Loaded

• Microsoft Outlook 98

SYMPTOMS

When you send a message using Microsoft Outlook, the message may seem to disappear. It does not appear in the Outbox or Sent Items folders.

CAUSE

This symptom may occur if you have Global Village Communication's Focal Point extensions on your computer. Focal Point is software that integrates e-mail, voicemail, fax paging, data communications and Internet access. Focal Point software can come pre-installed on your computer.

RESOLUTION

You can use the Outlook Add-In Manager to disable the Focal Point extensions. To disable Focal Point extensions, follow these steps:

1. On the Tools menu, click Options.



2. On the Other tab, click Advanced Options.



3. In Advanced Options, click Add-In Manager.



4. In the list of add-ins, click to clear any add-in that references Focal Point software.



5. Click OK, OK and OK to close all dialog boxes.



6. On the File menu, click "Exit and Log Off."
   
   NOTE: If you use the Internet Mail Only (IMO) installation option, click Exit on the File menu.



7. If you use the Corporate or Workgroup installation option, press CTL+ALT+DELETE and view the Windows Task Manager. Make sure that Mapisp32 does not appear in the list. If it does, either wait for it to stop running or end the task.



8. Restart Outlook.

REFERENCES

For more information about using the Add-In Manager, type "add-in manager" in the Office Assistant, click Search, and then click to view "Load, install, or remove an add-in."

Focal Point is manufactured by Global Village communication, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98

Keywords : kb3rdparty GnlAddin
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb