OL98: Connection Error Using NETCOM Internet Mail
ID: Q180568
|
The information in this article applies to:
SYMPTOMS
When you start Microsoft Outlook or initially connect to your NETCOM
Internet Mail server, you may receive the following error message:
You could not be logged on to mail server: <servername>.
Be sure your account information is accurate. If this problem
persists, contact your Internet Service Provider.
Following this message, you may notice that sent mail does not leave your
Outbox.
CAUSE
This problem may be caused by incorrect settings in the Internet E-Mail
service properties.
NOTE: NETCOM offers several service plans. One of these plans allows
multiple mailboxes on the same dial-up account. NETCOM provides a logon
password to log on to the NETCOM service, and a services password to log on
to the mail server. These passwords will likely be different, and if
reversed, will cause an error.
RESOLUTION
To troubleshoot this problem, follow these steps.
Incorrect Settings Using the Internet Mail E-mail Service
NOTE: If you are using the Internet Mail Only installation of Outlook,
follow these steps:
- Right-click the Outlook icon on the desktop, and click Properties on the
shortcut menu.
- Click to select the mail account, and click Properties.
Proceed to step 6 below.
NOTE: If you are using the Corporate Workgroup installation of Outlook,
follow these steps:
- From the Windows desktop, click Start, point to Settings, and click
Control Panel.
- Double-click the Mail And Fax icon.
NOTE: You may only have a Mail icon if you did not install Fax services.
- If you have more than one profile, click Show Profiles and on the
General tab, click the profile that contains your NETCOM Internet Mail
settings.
- Click Properties and on the Services tab, you should see the Internet E-
Mail service. If not, use the Add button to add Internet Mail.
- On the Services tab, click Internet E-Mail, and then click Properties.
- Click the Servers tab and in the Incoming Mail (POP3) box, in lowercase,
type popd.ix.netcom.com.
- In the Outgoing Mail (SMTP) box in lowercase, type smtp.ix.netcom.com.
NOTE: If your mail server information is different than listed above,
use the server names provided by NETCOM.
- In the Account Name box, type the user's e-mail name, but not including
either the @ symbol or the # symbol and in the Password box, type your
password.
- Click OK, OK, and Close to close all dialog boxes.
Start Outlook and try to send a message.
MORE INFORMATION
NETCOM's Internet Mail system uses one server to receive messages and
a second server for sending messages. In the Internet E-Mail service
profile, the server information box identifies the mail servers
you send (outgoing) and receive (incoming) mail from.
To obtain your personal NETCOM e-mail account information, contact NETCOM
Technical Support at the following telephone number:
408-881-1810
The third-party contact information included in this article is provided
to help you find the technical support you need. This contact information
is subject to change without notice. Microsoft in no way guarantees the
accuracy of this third-party contact information.
The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
Additional query words:
connection isp
Keywords : kberrmsg CfgIM
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb
|