OL98: Err Msg: Could Not Find a Contact with This E-mail Address

ID: Q180671

The information in this article applies to:

Microsoft Outlook 98

SYMPTOMS

In Microsoft Outlook, when you right-click a resolved e-mail address and click Look Up Contact on the shortcut menu, you may receive the following error message:

Could not find a contact with this e-mail address.

CAUSE

The addressee is not in your primary Contacts folder.

MORE INFORMATION

The Look Up Contact feature limits searches to the primary Contacts folder.

Outlook searches additional contact folders for "Check Names" resolution. For performance purposes, Outlook does not look up contacts in additional contact folders.

NOTE: When you create a mail message from the Address Book by clicking New Message on the File menu in the Address Book dialog box, the Look Up Contact command is not available.

REFERENCES

For additional information, please see the following article in the Microsoft Knowledge Base:

Q180669 OL98: How to Look Up a Contact from an E-Mail Address

For more information about looking up contacts, type "look up contacts" in the Office Assistant, click Search, and then click to view "Look up contact information for an item."

Additional query words:

Keywords : GnlCont
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb