OL98: (CW) MAPI Was Unable to Load the Information Service
ID: Q181356
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The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the
Corporate Workgroup/Other option. This option allows you to use Messaging
Application Programming Interface (MAPI) services. To determine your
installation type, on the Help Menu click About Microsoft Outlook. In About
Microsoft Outlook you should see "Corporate" if you have the Corporate
Workgroup installation.
SYMPTOMS
When you attempt to start Microsoft Outlook 98 and you use the Microsoft
Outlook Support for Lotus cc:Mail, you may receive the following message:
An unexpected error has occured. MAPI was unable to load the
information service CCDB8.DLL. Be sure the service is correctly
installed and configured.
Or you may receive the error:
Unable to locate your default mail folders. Outlook could not start
because a location to send and receive mail could not be found. To add
a location, such as a personal folder, double-click the Mail icon in
Windows Control Panel.
CAUSE
You do not have Personal Folders in your profile.
RESOLUTION
Add Personal Folders to your Profile. To add Personal Folders to your
profile, follow these steps:
- Click Start, point to Settings, and click Control Panel.
- Double-click the Mail (or Mail and Fax) icon and on the Services tab,
click Show Profiles.
- Click to select the profile you want to add a new Personal
Folders file to, and click Properties.
- On the Services tab, click Add.
- In the Available Information Services list, click Personal
Folders, and then click OK.
- Type a name for your new Personal Folders file with a .pst extension,
and then click Open.
- In the "Create Microsoft Personal Folders" dialog box, you can change
the name for this Personal Folders file, and then click OK, OK,
and then Close.
MORE INFORMATION
For more information on Profiles and Personal Folders, please see the
following articles in the Microsoft Knowledge Base:
Q182159
OL98: (CW)User Profiles and Information Services
Q182062
OL98: Working with Personal Folders
Q181143
OL98: (CW) How to Create a New Personal Folders File for
Outlook
Q181389
OL98: How to Move Your Personal Folders File to a Network
Server
Additional query words:
error err msg
Keywords : CfgProfl CfgCCMail
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb