OL98: (IMO) Password Error Connecting to Internet Mail Provider

ID: Q181430

The information in this article applies to:
  • Microsoft Outlook 98
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

You may receive the following error message when dialing your Internet Mail Service:

The computer you are dialing in to cannot establish a dial-up networking connection. Check your password and then try again.


CAUSE

The User Name and/or Password are incomplete or incorrect in either the Internet Mail account or in the Dial-Up Networking connectoid.

NOTE: In some instances, you may receive this error when your Internet Mail servers are unavailable.


RESOLUTION

Make sure the User Name and Password are either both correct or both empty in the Incoming Mail Server box of the Account properties. If the User Name and Password are empty, also make sure the User Name and Password are both correct in the Connect To dialog box of the Dial-Up Networking connectoid.

NOTE: The Incoming Mail Server in the Internet Mail account takes precedence over the information in the Dial-Up Networking connectoid. However, if the Account Name and Password are blank, this information is taken from the Dial-Up Networking connectoid.


MORE INFORMATION

Verify the Internet Mail Service "Incoming Mail Server" Information

  1. In Outlook, click Accounts on the Tools menu.


  2. Click to select your mail account and then click Properties.


  3. In the dialog box, click the Connection tab.


  4. Click to select the "Connect using my phone line" check box.


  5. Make sure the proper Dial-Up Networking connectoid is selected in the, "Dial using the following connection."


  6. On the General tab, ensure that the Account Name and Password fields are either both correct or both empty.


  7. Click OK to close all dialog boxes.


If the Account Name and Password above are empty, this information must be stored in the Dial-up Networking connectoid.

Verify the Dial-Up Networking "Connect To" Information

  1. Double-click the My Computer icon on your desktop.


  2. Double-click the Dial-Up Networking icon.


  3. Double-click the dial-up connectoid used to connect to your Internet provider.


  4. On the Connect To dialog box, make sure that the User Name and Password fields are both correct.



REFERENCES

For more information about setting up a Dial-Up Networking connection, please see the following article in the Microsoft Knowledge Base:

Q138789 How to Connect to the Internet in Windows 95

Additional query words:

Keywords : kbdta CfgIM
Version : WINDOWS:
Platform : WINDOWS
Issue type :


Last Reviewed: August 3, 1999
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