OL98: (CW) Troubleshooting Synchronization Problems
ID: Q181750
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The information in this article applies to:
SUMMARY
This article describes how to troubleshoot problems synchronizing your
Microsoft Exchange Server Mailbox with your offline folders file, sometimes
called the offline store (*.ost).
MORE INFORMATION
Follow these steps to determine if your offline folders are synchronizing:
- Using the right mouse button, click your Inbox or the folder you want
to check, and from the shortcut menu, click Properties.
- Click the Synchronize tab.
NOTE: If you do not have this tab, you did not setup your profile to use
offline folders.
- Under "Statistics for this folder", check the following settings:
Last Synchronized on: Date
Server folder contains: # Items
Offline folder contains: # Items
With synchronization, the number of items should match for the server and
offline folders. If no synchronization is occurring, or if synchronization
does not occur correctly, between the server folder and the offline folder,
check the following items:
- Your profile must include the Microsoft Exchange Server service and the
Microsoft Exchange Server Mailbox has to be your default delivery
location. Offline folders can only synchronize with a Microsoft
Exchange Server Mailbox.
Follow these steps to check your profile settings:
- On the Tools menu, click Services.
- On the Services tab, verify that the profile includes
Microsoft Exchange Server.
- Click the Delivery tab.
- In the "Deliver new mail to the following location", box make sure
"Mailbox - <account name>" is selected.
- Even when you are not connected to a network, you must still log on to
Windows to gain access to your offline folders file and password lists.
Make sure when you start Windows that if you are prompted for a password
you type the password and click OK. If you click Cancel, Windows will
start without logging you in.
- Make sure you are logged on to your local area network when you
synchronize. You cannot gain access to your Exchange Server Mailbox
unless you log on to the network.
- Use either the manual or the automatic method listed below to initiate
synchronization.
NOTE: An OST file cannot be moved to a new location, and you cannot synchronize it with a different Microsoft Exchange Server. Any change of this nature will break the link between your OST and the server and render the OST unuseable.
Manual Synchronization
Select the folder you want to synchronize and on the Tools menu, point to
Synchronize and then click This Folder to synchronize one folder or All
Folders to synchronize all offline folders. When synchronization begins you
should see a progress bar on your screen. If you have many items in your
Mailbox and you have not synchronized for a while, the synchronization may
take a long time.
Automatic Synchronization
The following steps cause Outlook to synchronize all offline folders
automatically each time you are online and quit Outlook:
- On the Tools menu, click Options.
- Click the Mail Services tab.
- Click to select the Enable Offline Access check box.
- Click to select the "When online, synchronize with all folders upon
exiting" check box.
Damaged Offline Folder
If all folders except the Inbox synchronize, or you cannot synchronize, you
may have a damaged offline folders file. To correct this problem disconnect
from the damaged offline folders file and create a new offline folders
file. Because your offline folders file is a replication of the information
stored on your Microsoft Exchange Server Mailbox, this procedure should not
destroy any information.
Follow these steps to create a new offline folders file:
- On the Tools menu, click Services.
- In the services list, click to select "Microsoft Exchange Server" and
click Properties.
- Click the Advanced tab.
- Click "Offline Folder File Settings."
- Click Disable Offline use, and then click Yes.
- Click "Offline Folder File Settings."
- In the File box, type a different name for the OST file.
- Click OK three times to close all dialog boxes.
- Use the manual synchronization method above to synchronize your new OST
file with your Microsoft Exchange Server Mailbox.
Damaged Microsoft Exchange Server Support Files
Removing and reinstalling the Microsoft Exchange Server service support
files for Outlook is a two step process. To do this you must:
- Manually delete the service support files.
- Replace the deleted files with the original Outlook files.
Remove the Exchange Server Service Support Files
To remove the Microsoft Exchange Server service support files, follow
these steps:
- Click Start, point to Programs, and then click Windows Explorer.
- Navigate to the \Windows\System folder and rename or delete the
following files:
Emsabp32.dll
Emsmdb32.dll
Emsui32.dll
Emsuix32.dll
NOTE: The default location is C:\Windows\System for Windows 95/98
or C:\Winnt\System32 for Windows NT.
Replace the Microsoft Exchange Server Service Support Files
To replace the deleted support files from the original media, follow these
steps:
- Click Start, point to Settings, and then click Control Panel.
- In Control Panel, double-click the Add/Remove Programs.
- Click Microsoft Outlook 98 and then click Add/Remove.
- Click Rerun Outlook 98 Setup.
REFERENCES
For more information on offline folders and synchronizing, please see the
following articles in the Microsoft Knowledge Base:
ARTICLE-ID: Q180418
TITLE : OL98: Remote Mail, Offline Folders, and Working Offline
ARTICLE-ID: Q182158
TITLE : OL98: What Are Offline Folders and How Do You Use Them?
Additional query words:
exclnfaqold broken stopped stuck hang
Keywords : kbdta GnlFold
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbhowto
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