OL98: Can't Save Attachment with Long File Name

• Microsoft Outlook 98

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**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                  **
**     WITH DISCRETION.                                            **
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SYMPTOMS

When saving an attachment file in Microsoft Outlook, you may get the following error message:

Can't create file: <long file name file> Right-click the folder you want to create the file in, and then click Properties on the Shortcut menu to check your permissions for the folder.

CAUSE

The attachment file has a long file name and the volume, or hard disk drive on which you have your Temp folder does not support long file names.

RESOLUTION

Move your Temp folder to a volume that supports long file names.

MORE INFORMATION

During the save process, Outlook creates a temporary file of the attachment in your Temp folder. This file will have a name at least as long as the attachment name so the Temp folder must support long file names.

Additional query words: OL98

Keywords : EvnTemp
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb