OL98: Smart Quotes May Not Display Correctly

ID: Q182457

The information in this article applies to:
  • Microsoft Outlook 98

SYMPTOMS

Quotation marks do not display correctly. They appear as garbled text or as question marks.


CAUSE

You are using Microsoft Word 97 as your e-mail editor with Smart Quotes enabled. The receiving e-mail client does not support the Windows code page.


RESOLUTION

To display the quotation marks correctly, choose one of the following:

  • Disable the Smart Quotes feature in Word.


  • Do not use Word as your e-mail editor.


For more information on Word AutoFormat, please see the following article in the Microsoft Knowledge Base:
Q139564 WD97: How to Disable Word AutoFormat Features
To disable Word as your e-mail editor follow these steps:
  1. On the Tools menu, click Options.


  2. On the Mail Format tab, in the section "Send in this message format," click to select Microsoft Outlook Rich Text from the list.


Additional query words:

Keywords : GnlFrmt Intp3rdPty
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: August 11, 1999
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