OL98: Unwanted Focus Shift Using Keyboard to Navigate Folders

• Microsoft Outlook 98

SYMPTOMS

When using the keyboard to navigate between items in the Folder List (for example by typing the folder name), the focus may change to the information viewer (the right pane of the Outlook window that contains the objects to be viewed).

Also, once this occurs, you can no longer change focus between the items in the Contacts list and the Folder List by pressing SHIFT+TAB.

NOTE: You can still change focus between the information viewer and the Folder List by pressing CTRL+TAB or F6.

CAUSE

This problem may occur in the Outlook Web views, such as the Organize tool, the Find tool, or Outlook Today.

RESOLUTION

Once you have selected a Web view or Outlook Today page, you must quit and restart Outlook to have keyboard navigation work normally again. It will continue to work normally until you select one of the views mentioned in the "Cause" section.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

MORE INFORMATION

For example, if you change focus to the Folder List (using the mouse or SHIFT+TAB), type a folder name and wait less than a second, the focus moves to the top item of the folder that's selected instead of remaining on the folder name in the Folder List.

Additional query words:

Keywords : kbdta IntpWeb
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug