OL98: "Mark My Comments" Doesn't Work with Plain Text or WordMail

• Microsoft Outlook 98
• Microsoft Word 97 for Windows

SYMPTOMS

When you use Microsoft Outlook 98 to forward or reply to a mail message, your comments or annotations to the original message are not marked with your name, initials, or other special characters.

CAUSE

The "Mark my comments" feature only works when the original message is in the HTML or Microsoft Outlook Rich Text format. It does not work if the original message is in Plain Text format, or if you used Microsoft Word 97 (WordMail) as the editor.

RESOLUTION

To change your original message format, follow these steps:

1. On the Tools menu, click Options.



2. On the Mail Format tab, select either HTML or Microsoft Outlook Rich Text in the "Send in this message format" list. Click OK.

1. On the Tools menu, click Options.



2. On the Preferences tab, click E-mail Options.



3. Under "On replies and forwards," click to select the "Mark my comments with" check box and type your name, initials, or any other identifier.



4. Click OK twice to close the Options dialog box.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

MORE INFORMATION

Microsoft Word 97 has a similar feature that is called Track Changes. To enable the Track Changes feature using WordMail:

1. Open a mail message that you have received, and click Reply.



2. On the Tools menu, point to Track Changes, and then click Highlight Changes.



3. Click to select the "Track changes while editing" check box, and then click OK.

REFERENCES

For more information on WordMail, please see the following article in the Microsoft Knowledge Base:

Q164337 WD97: WordMail: Track Changes Doesn't Show Deleted Text

Additional query words: revisions

Keywords : kbdta GnlFrmt MsgRply
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug