OL98: (IMO) Connection Error Using MindSpring Internet Mail
ID: Q185070
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The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the
Internet Mail Only option. To determine your installation type, on the Help
menu click About Microsoft Outlook. In About Microsoft Outlook you should
see "Internet Mail Only" if you have the Internet Mail Only option
installed.
SYMPTOMS
When you start Microsoft Outlook 98 or initially connect to your MindSpring
Internet Mail server, you may receive the following error message:
You could not be logged on to mail server: servername.
Be sure your account information is accurate. If this problem
persists, contact your Internet Service Provider.
Following this message, you may notice that sent mail does not leave your
Outbox.
RESOLUTION
This problem may be caused by incorrect settings in the Internet Mail
service properties. Follow these steps to troubleshoot this problem:
Incorrect Settings Using the Internet E-mail Service
- Right-click Outlook on the Windows Desktop, and on the shortcut menu,
click Properties. Click to select the Mindspring mail account,
and then click Properties.
- Click the Servers tab and in the Outgoing Mail (SMTP) box type,
IN LOWERCASE, mail.mindspring.com or mail.pipeline.com (depending on if
you have a MindSpring or Pipeline account).
- In the Incoming Mail (POP3) box type, IN LOWERCASE, pop.mindspring.com
or pop.pipeline.com (depending on if you have a MindSpring or Pipeline
account).
NOTE: If your mail server information is different than listed above,
use the server names provided by MindSpring.
- In Account Name, type your e-mail name up to, but not
including the @ symbol, and in Password, type in your password.
- Click OK and Close to close all dialog boxes.
Start Outlook and send a message.
MORE INFORMATION
MindSpring's Internet Mail system uses one server for receipt of messages
and a second server for sending messages. In the Internet Mail service
profile, the Internet Mail server box identifies the mail server
you receive (incoming) mail from. The Advanced Options of the Internet
Mail service profile enables you to name the sending (outgoing) e-mail
server.
To obtain your personal MindSpring e-mail account information contact
MindSpring Customer Service at 800-719-4660 or MindSpring Technical
Support at 800-719-4660.
The third-party contact information included in this article is provided
to help you find the technical support you need. This contact information
is subject to change without notice. Microsoft in no way guarantees the
accuracy of this third-party contact information.
The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
Additional query words:
98
Keywords : CfgIM
Version : WINDOWS:98
Platform : WINDOWS
Issue type : kbhowto kbprb
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