OL98: Import from Schedule+ Causes Access Violation on Windows NT

ID: Q187477

The information in this article applies to:

Microsoft Outlook 98

SYMPTOMS

When attempting to import Microsoft Schedule+ 7.0x files into Microsoft Outlook 98 running on Windows NT 4.0, Outlook will attempt to create temp files in the %SYSTEMROOT% folder. The import may fail, with an Access Violation, if permission is restricted to the %SYSTEMROOT% folder, and the logged on user does not have permission to access the folder.

CAUSE

Outlook produces an access violation when it is unable to write temp files for calendar data. With the fix detailed below, Outlook will first attempt to use the temp folder. If no temp folder is specified, it will use the %SYSTEMROOT% folder.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next release of Microsoft Outlook that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes:


 File Name     Version
 -----------------------
 rm.dll          8.5.5327.0 (or later)
 Transmgr.dll    8.5.5327.0  (or later)

The RESOLUTION section above states whether this fix is available as a hotfix or in a service pack. If the build that contains the fix has been released, then the original hotfix is available on http://hotfix. To determine if the build has been released, or for information about how to obtain the original hotfix when the build has not been released, please contact the Exchange Critical Problem Resolution (CPR) team.

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

Additional query words:

Keywords : kbinterop
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug