OL98: Shift-JIS Is Always Used When Sending a SMTP Mail

ID: Q187478

The information in this article applies to:

Microsoft Outlook 98

SYMPTOMS

If you use the Japanese version of Microsoft Outlook 98 to forward an e- mail message through an SMTP server, the Shift-JIS (Japanese Industry Standards, code-set for Japanese characters) character set is sent, even if you specified JIS as the default.

CAUSE

When Outlook receives a mail from an older client, such as the Microsoft Exchange client or Outlook 97, it fails to use the default character set from the registry.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Service Release that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The Japanese version of this fix has the following file attributes:


   Component: Outlib.dll

   File Name     Version
   ------------------------
   outllib.dll   8.5.5628.0 (or later)

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

Additional query words:

Keywords : kbdta
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug