OL98: Canon Creative 3 Affects Dial-Up Networking Settings

ID: Q188417

The information in this article applies to:
  • Microsoft Outlook 98
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

After installing Canon Creative 3 software, you must manually disconnect your Dial-up Networking connection (DUN) after sending and receiving e-mail in Microsoft Outlook, even though you selected the option to hang up when finished sending and receiving messages.


CAUSE

During the installation of Canon Creative 3, you clicked "Use AccessRamp for all dial-up networking." AccessRamp replaces your DUN settings with its own.


RESOLUTION

To reconfigure the DUN entry to use your settings, delete and re-create your Dial-up Networking connectoid (icon), or delete the AutodialDllName and AutodialFcnName registry keys.

NOTE: If it is ever necessary to reinstall the Canon Creative 3 software, remember to not click the "Use AccessRamp for all dial-up networking" check box.


MORE INFORMATION

Method 1

To delete and re-create your Dialup Networking connectoid, follow these steps:
  1. Click Start, point to Programs, point to Accessories, and click Dial-Up Networking.


  2. Click the icon for your connection, and on the File menu, click Delete. Click Yes to confirm deletion. (Be sure you know the connection properties before you delete the icon.)


  3. On the Connections menu, click Make New Connection to start the New Connection Wizard, and follow the instructions in the wizard to create your new DUN connectoid.


Method 2

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.
  1. Click Start and then click Run.


  2. Type "regedit" (without quotation marks) in the Open box and click OK.


  3. Navigate to the following subkey in the registry:
    HKEY_CURRENT_USER\RemoteAccess\Profile\<name of connectoid>


  4. Click AutodialDllName, and on the Edit menu click Delete.


  5. Click AutodialFcnName, and on the Edit menu click Delete.


  6. On the Registry menu, click Exit.



REFERENCES

Canon Creative 3 is manufactured by Canon Computer Systems, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

AccessRamp is manufactured by Inverse Network Technology, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98 hangup

Keywords : MsgSend GnlDial Intp3rdPty
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: August 8, 1999
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