OL98: (CW) Outlook May Not Start When Installed on Windows 98

ID: Q189535

The information in this article applies to:

Microsoft Outlook 98

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other (CW) option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

After installing Microsoft Outlook 98 on Microsoft Windows 98, you may get the following error message when attempting to start it:

Cannot start Microsoft Outlook

Double-clicking the Mail and Fax icon in Control Panel, may bring no response or may generate the following error message:

Not enough system resources

CAUSE

You have not installed the Windows Messaging System.

-or-

You are running a program named Internet Watchdog.

RESOLUTION

Install the Windows Messaging System and reinstall Outlook 98.

-or-

Close Internet Watchdog, and then remove and reinstall Outlook 98.

MORE INFORMATION

Install the Windows Messaging System

Windows Messaging System, is no longer available as an installation option with Windows 98. Instead, you install it by running a standalone program from your Windows 98 compact disc. You can find this program in the folder:

<CD drive>:\tools\oldwin95\message\en\

To install the Windows Messaging System, follow these steps:

Double-click Wms.exe and follow the prompts from the installation wizard.

Restart your computer after Setup is complete to finalize your system settings.

Reinstall Outlook 98.

NOTE: If your Windows 98 CD does not contain the Windows Messaging System, but you have a Microsoft Office 97 or Outlook 97 CD, you can copy the necessary file from there. Copy the Mapi32.dll file from the CD to your \Windows\System folder. On the Office 97 CD, this file is found in the \Office\WMS\Win95 folder.

REFERRENCES

For more information, please see the following article in the Microsoft knowledge Base:

Q187979 OL98: (CW) Windows Messaging and Microsoft Fax with Windows 98

Internet Watchdog is manufactured by Netwin LTD, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98

Keywords : StpGnrl StpErr
Version : WINDOWS:98
Platform : WINDOWS
Issue type : kbprb