OL98: (CW) Err Msg: The Operation Failed Due To a Registry . . .
ID: Q191065
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The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the
Corporate Workgroup/Other option. This option allows you to use Messaging
Application Programming Interface (MAPI) services. To determine your
installation type, on the Help Menu click About Microsoft Outlook. In About
Microsoft Outlook you should see "Corporate" if you have the Corporate
Workgroup installation.
SYMPTOMS
In Microsoft Outlook, when trying to empty the Deleted Items folder, you
may receive the following error message:
The operation failed due to a registry or installation problem. Restart
Outlook and try again. If the problem persists, please reinstall.
RESOLUTION
Running the Inbox Repair tool may or may not remedy the problem, even
though it may find errors and report that they have been fixed.
Another method to fix this is to create a new personal folder, remove the
old personal folder from the mail profile, and then import the old personal
folder into the new one.
NOTE: Importing the old personal folder into the new personal folder may
import the damaged information and thus recreate the error situation in the
new personal folder. If you know the folder (in this case the Deleted
Items folder) is causing the problem, Import everything except the folder
containing the damaged items.
MORE INFORMATION
This error message can be caused by damaged e-mail messages stuck in the
Deleted Items folder.
To Create a New Personal Folder
Quit Outlook and then follow these steps:
- Click Start, point to Settings, and then double-click the Mail, or Mail
and Fax icon.
- Click to select Personal Folders, and then click Properties.
- Note the Path and file name of the Personal Folder, and then click
Cancel.
- With the Personal Folder still selected, click Remove. This does not
delete the file from your computer; it only removes it from the mail
profile.
- Click Add. Click to select Personal Folders and then click OK.
- Type a name for your new personal folder and then click Open. Click OK
to accept the default settings for the new personal folder and then
click OK to close the Properties window.
Start Outlook. There will be nothing in any of the folders and you may
receive a message stating that the location where messages are delivered
has changed. Click Yes if you receive this message.
Import the Old Personal Folder
- On the File menu, click Import and Export.
- Click to select "Import from another program or file." Click Next.
- Click to select Personal Folder File (.pst), and then click Next.
- Click the Browse button, and locate the old Personal Folder noted in the
section above. Click to select the Personal folder and then click
Open. Click Next.
- In "Select the folder to import from", click Personal Folders, and then
click Finish. By default Outlook will import into the same folders as
before, including creating new folders if they do not exist.
NOTE: If you know which folder in the old personal folder contains the
damaged item, import all but that folder. You will need to repeat step 5
for every folder except the top level personal folder and the one
containing the damaged item.
Your mail items are now in your new Personal Folder.
Additional query words:
98 hang stuck stick
Keywords : CfgFold
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb
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