OL98: (CW) No Menu Items for New Fax Message with WinFax Pro

ID: Q191225

The information in this article applies to:

Microsoft Outlook 98

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

After installing Symantec WinFax PRO version 8.0 with Microsoft Outlook 98, the menu command to send new fax messages may be missing.

CAUSE

Certain faxing modules are not correctly registered.

RESOLUTION

Start Outlook using the /Regserver command-line switch.

MORE INFORMATION

WinFax PRO version 8.0 installs a new WinFax menu on the Outlook menu bar. If this menu is missing after installing WinFax PRO with Outlook, run the /Regserver command line switch.

The /Regserver switch rewrites all Outlook specific registry keys and re- associates file extensions.

NOTE: WinFax PRO version 9.0 does not install the WinFax menu.

To run the /Regserver switch, follow these steps:

Click the Start button and click Run.

In the Open box, type
Outlook.exe /regserver
and click OK.

You may need to type the complete path to Outlook if you did not install it in the default location. If there are spaces in the path name, enclose them in quotation marks. There is a space between Outlook.exe and the switch.

Example:
"C:\Program Files\Microsoft Office\Office\Outlook.exe." /regserver

REFERENCES

For more information on command line switches, please see the following article in the Microsoft Knowledge Base:

Q182112 OL98: Additional Command-Line Switches

WinFax PRO is manufactured by Symantec Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98

Keywords : kb3rdparty Intp3rdPty
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb