OL98: Can't Open Word Attachments with Custom Extensions
ID: Q191237
|
The information in this article applies to:
SYMPTOMS
When opening an attached Microsoft Word document that uses a custom file
name extension, you receive the following error message:
The file, <TEMP directory path to the attached file>, does not have a
program associated with it. For this action. To create an association,
double-click My Computer on your desktop. On the View menu, click
Options, and then Click File Types.
CAUSE
The custom extension is not registered with the operating system.
RESOLUTION
There are two methods you can use to successfully open the Word files with
custom extensions:
- Save the documents to a location on the hard drive and then open then in
Word.
- Create an association for the custom extension on the computer that
receives the Word document..)
MORE INFORMATION
Although the Word documents with the custom extension will open directly on
the system where they were created and saved, attempts to open them as an
attachment will result in the error message. Use the following steps to
open the file:
To save an attachment from a mail message, follow these steps:
- Right-click the attachment icon in the mail message and then click Save
As on the shortcut menu.
- In the Save Attachment dialog box, select a location to save the file
and then click Save.
To Create a File Association
To create a file association for the custom file extension, follow these
steps:
- On the Windows desktop, double-click My Computer. On the View menu,
click Options.
- On the File Types tab, click New Type.
- In the Description of Type box type a short description of the new
association. This may describe your use for the custom extension, such
as a special project you wish to have identified by the file extension.
- In Associated Extension, enter the new extension label using the three
character convention. For example, if the extension is for Word
documents used in a sales proposal, you might use the extension, ".spr"
for this document type.
- In Content Type (MIME) click to select "application/msword" to associate
Word with the custom extension. In Default Extension for Content Type,
click to select the extension entered in Step 4.
- Click New. In the Action box, type Opens. Click Browse to select Word
as the "Application used to perform action." Navigate to the folder
where Word is installed. The default is:
C:\Program Files\Microsoft Office\Office\winword.exe
Click Winword.exe and then click Open.
- You must now restart your computer to have the new association
recognized.
Additional query words:
98
Keywords : kbinterop GnlFilem
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb