OL98: Cannot Highlight Message Text with Gateway Solo 2300 Mouse

ID: Q195247

The information in this article applies to:

Microsoft Outlook 98

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose

SYMPTOMS

If you are using Microsoft Outlook on a Gateway Solo 2300 notebook computer, you may be unable to select text by dragging with the mouse. This problem is reported to occur when using the notebook computer with a port replicator docking station and an external mouse.

CAUSE

The Gateway 2300 has a Synaptics TouchPad and comes installed with the Synaptics driver, which loads on start up. This driver may prevent the external mouse from being able to select text in the body of an Outlook message. This problem may also occur with other notebooks using the Synaptics touchpad and software.

RESOLUTION

Remove the Synaptics Touchpad from the "docked" hardware configuration in Device Manager and restart the computer. The default mouse driver will load and you should still be able to use the external mouse while docked. Since you only change the docked hardware configuration, the touchpad will still work when you are not docked.

MORE INFORMATION

The Synaptics driver is listed as "syntpenh" in the Windows Task Manager.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 98

Keywords : GnlUif
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb