OL98: Invalid Page Fault in Emalscan.dll

ID: Q198063

The information in this article applies to:
  • Microsoft Outlook 98
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you quit Outlook, you may receive one of the following error messages:

OUTLOOK caused an invalid page fault in module Emalscan.dll at 0137:10004d3a.
-or-
OUTLOOK caused an invalid page fault in module Kernel32.dll at 0157:bff99dbd.
When you start Outlook, you may receive the following error message:
Fatal Exception 0E @ 0028:c165be8f vbx mcscan32


CAUSE

You have installed McAfee's VirusScan, and there is a problem with the "Exchange Scan" add-in in Outlook.


RESOLUTION

Choose one of the following methods to correct the error.

Method 1

Obtain and install the service pack, v98sp402.zip, available from Network Associates, at the following address:
ftp://ftp.nai.com/pub/antivirus/win9x/svc_pack/

Method 2

To disable the Microsoft Exchange Scan add-in, follow these steps:

  1. On the Tools menu, click Options.


  2. On the Other tab, click Advanced Options.


  3. Click Add-In Manager.


  4. Click to clear the Exchange Scan check box, and then click OK three times to close all dialog boxes.


  5. Quit Outlook, restart your computer, and then start Outlook. The error should not recur.


NOTE: These steps, while preventing the error, will disable the VirusScan functionality in Outlook. You should contact the McAfee VirsusScan manufacturer, Network Associates, Inc., for further troubleshooting. The WhatsNew.txt file, installed in
C:\Program Files\Network Associates\McAfee VirusScan
folder provides information about how to troubleshoot VirusScan problems and how to contact Network Associates, Inc. for technical support.

Method 3

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).
Remove the Exchange Scan add-in from the registry. To modify the registry, follow these steps:
  1. Close Outlook.


  2. Click Start, click Run, and type regedit. Click OK.


  3. Navigate to the following registry key:


    4. HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Client\Extensions
  4. With the Exchange Scan data key selected in the right-hand pane of the Registry Editor, press DELETE.


  5. Close the Registry Editor.



REFERENCES

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

For additional information about VirusScan and Outlook, please see the following article in the Microsoft Knowledge Base:

Q197252 OL98: McAfee VirusScan 4.0.1 Integrates with Outlook 98

Additional query words: 98 ipf da0350.dll emailscan.dll e-mailscan.dll

Keywords : kbdta Intp3rdPty
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: November 11, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.