OL98: (CW) Cannot Save Standard Outlook Items to Public Folder

ID: Q198800

The information in this article applies to:

Microsoft Outlook 98

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

When you set up a public folder to use a custom form for contact items and then try to save a contact item into this folder using a standard form, you may receive the following error message:

The item could not be saved to this folder. The folder has been deleted or moved, or you do not have permission.

When you attempt to drag a contact item created with the standard contact form (IPM.contact) to the public folder, you may receive the following error message:

Can't move the items. The item could not be moved. It was either already moved or deleted, or access was denied.

These symptoms can apply to using contact items, appointment items, journal items, note items, and task items with public folders.

CAUSE

The error occurs because you have selected a folder property specifying that selected custom forms and standard forms should both be allowed in the folder.

RESOLUTION

Select the folder property that specifies any form is allowed in this folder.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

To change the folder property to allow any form in this folder, follow these steps:

Right-click the public folder where you want to publish contacts using a custom form, and click Properties on the shortcut menu.

On the Forms tab, click to select Any form in the Allow these forms in this folder section, and then click OK.

Additional query words: kbDSupport 98

Keywords : kbdta kbOutlook
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug