The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed. SYMPTOMSRecipients of custom forms see the default Read page and not the modified Read page. CAUSEThe message was sent in Plain Text format. MORE INFORMATION
If your default mail format is Plain text, you will need to manually set
the option to send the message using Outlook Rich Text Format before you
send the message.
Send Using Microsoft Outlook Rich Text Format
Change Your Default Mail Format
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