OL98: Err Msg: Outlook Caused an IPF in Module Mso97.dll

ID: Q213843

The information in this article applies to:

Microsoft Outlook 98

SYMPTOMS

When you browse folders using the Outlook Bar, you may receive the following error message:

Outlook caused an invalid page fault in MSO97.dll

CAUSE

This error message may occur when there are damaged shortcuts in the Outlook Bar.

RESOLUTION

To rebuild the Outlook Bar, start Outlook with the /resetoutlookbar command-line option. To do this, follow these steps:

NOTE: Rebuilding the Outlook Bar removes any custom shortcuts.

Click Start, and then click Run.

In the Open box, type:
Outlook.exe /resetoutlookbar
There is a space character between Outlook and the forward slash (/).

Click OK.

If the above steps do not resolve the problem, exit Outlook, search for and rename the Views.dat file, and then restart Outlook. As a last resort, create a new profile.

REFERENCES

For more information about command-line switches, click the Office Assistant, type control what happens, click Search, and then click to view "control what happens when you start Outlook."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, click the article number below to view the article in the Microsoft Knowledge Base:

Q120802 Office: How to Add/Remove a Single Office Program or Component

For additional information about command-line switches, please see the following article in the Microsoft Knowledge Base:

Q182112 OL98: Additional Command-Line Switches

Additional query words:

Keywords : kbdta
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug