OL98: Embedded Messages Blank If Dragged to New Message

• Microsoft Outlook 98

SYMPTOMS

You receive a message that contains an embedded message; when you double-click the embedded message to read it, it is blank.

CAUSE

When composing the message, the sender dragged an existing message into the new message. The sender then opened the attached message and saved the new message. The message is sent, but the attached message is blank.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

File name    Size         Date       File version		
--------------------------------------------
Outllib      6,600,464    4/14/99    8.05.6408.0000	 

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

To avoid this, on the Insert menu, click Item to insert another message.

Additional query words: OL2K 98

Keywords : kbdta
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug