OL98: (IMO) Word Prompts for Delimiter When Merging Contacts

ID: Q236096

The information in this article applies to:

Microsoft Outlook 98
Microsoft Word 97 for Windows

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

You try to perform a mail merge from Word using Outlook contacts, and when you choose the Outlook Address Book, you are prompted to select the header record delimiter.

CAUSE

The contacts are based on a custom form.

RESOLUTION

Use a utility to change the message class field of the Outlook contacts back to IPM.Contact, perform the mail merge, and then run the utility again to reset the message class fields, so the contacts again use your custom Contact form.

For more information about changing the message class of Outlook items, and information on how to obtain a utility to do this, please see the following article in the Microsoft Knowledge Base:

Q182274 OL98: How to Update Existing Items to Use a New Custom Form

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

This problem was corrected in Microsoft Outlook 2000.

MORE INFORMATION

This problem does not occur in the Corporate or Workgroup mode of Outlook, and the problem does not occur if you are using the standard Outlook contact form with the Internet Mail Only mode of Outlook.

For more information about the differences between Microsoft Outlook modes, please see the following article in the Microsoft Knowledge Base:

Q181980 OL98: What Setup Option Should I Choose When I Install Outlook

REFERENCES

For more information about creating solutions with Microsoft Outlook 98, please see the following articles in the Microsoft Knowledge Base:

Q180826 OL98: Resources for Custom Forms and Programming

Q182349 OL98: Questions About Custom Forms and Outlook Solutions

Additional query words: OutSol OutSol98 98

Keywords : kbdta
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug