The information in this article applies to:
SYMPTOMSWhen you start Outlook, you receive the following error message:
CAUSEThe first message in your Inbox contains content that cannot be displayed in the Preview Pane. RESOLUTIONStart Outlook with the Preview Pane deactivated, and then move the message to a different location. MORE INFORMATIONTo deactivate the Preview Pane, follow these steps:
NOTE: A problem message may be in the top or bottom position in the Inbox, depending on whether the contents are sorted in Ascending or Descending order. REFERENCESFor additional information about problems associated with Riched20.dll, please see the following article in the Microsoft Knowledge Base: Q187973 OL98: Riched20.dll Error Messages Cause Outlook to Fail Additional query words: 98
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Last Reviewed: July 15, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |