OL98: Cannot Direct Book Resource Account

ID: Q236393

The information in this article applies to:

Microsoft Outlook 98

NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation.

SYMPTOMS

You have created a resource account on a Microsoft Exchange Server and using Outlook 2000, set permissions for a group of users. Some are using earlier versions of Outlook; they report that the resource is not being booked when they organize a meeting.

CAUSE

The resource account is not logged on to the Exchange Server.

RESOLUTION

To allow direct booking of the resources, either upgrade to Outlook 2000, or assign the resource to an account that can remain logged on to process the requests.

MORE INFORMATION

Outlook 2000 can book a resource account without the account being logged on. Outlook 97 and Outlook 98 cannot direct book a resource unless a mailbox created for that account is logged on to the Exchange Server.

REFERENCES

For additional information about resource booking in Outlook, please see the following articles in the Microsoft Knowledge Base:

Q181988 OL98: (CW) How to Create a Resource Account

Q180424 OL98: (CW) Direct Booking of Resource Without a Delegate Account

Additional query words: 98

Keywords :
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb