OL98: (IMO) Error Message: "The properties dialog could not be displayed ..."

ID: Q238222

The information in this article applies to:

Microsoft Outlook 98

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

SYMPTOMS

If you attempt to display the properties of a contact from your Outlook Address Book in Microsoft Word 97, you may receive the following error message:

Microsoft Exchange

The properties dialog could not be displayed.
Microsoft Exchange Client - [80040107]

-or-

Winword

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

Winword caused an invalid page fault in module Schdmapi.dll.

CAUSE

There is an incompatibility between Outlook and the version of Schdmapi.dll (version 2.0.3814.0) provided with Word.

RESOLUTION

Open the contact in Outlook to view the properties rather than viewing the contact information from the Address Book in Word.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

This problem occurs when you first install Word and then Outlook (IMO). When you create a contact in Outlook, and use the Address button in Word to view the contacts's properties, you receive one or all of the error messages mentioned in the "Symptoms" section.

Additional query words: 98

Keywords :
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug