The information in this article applies to:
NOTE: These procedures only apply if you have installed Outlook with the Corporate or Workgroup option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate or Workgroup" if you have the Corporate or Workgroup installation. SYMPTOMSAfter you read an incoming e-mail message, the envelope icon may not change from a closed to an open envelope. CAUSEThis problem was reported for messages containing attachments when your Microsoft Exchange Server uses Network Associates' Groupshield Anti-Virus software version 4.0.2. RESOLUTIONYou can still determine a message's read/unread state by noticing whether the subject is displayed in bold font (unread) or regular font (read). MORE INFORMATIONThe third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability. REFERENCESFor additional information about read/unread message icons, please click the article number below to view the article in the Microsoft Knowledge Base: Q190062 OL98: (IMO) Icons for Sent Faxes Appear as Unread Additional query words: 98
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