OL98: (IMO) Unable to Close Personal Folders File on the Folder List

ID: Q241880

The information in this article applies to:
  • Microsoft Outlook 98
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

You are not able to remove a Personal Folders file by right-clicking it on the Folder List and then clicking, Close Personal Folders.


RESOLUTION

Remove all the Personal Folders references by deleting the container entry from the registry, and then add those you want to keep.


MORE INFORMATION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

Remove the Personal Folders References from the Registry

NOTE: These steps remove the entire container that holds the references to all of the Personal Folders in the folder list. If you use more than one set of Personal Folders you should make a note of their paths so they can be easily found to put back in the Folder List as described in the following section.
  1. Quit Outlook.


  2. On the Start menu, click Run, type regedit, and click OK.


  3. Click to select the following registry key:


    4. HKEY_CURRENT_USER/Software/Microsoft/Windows Messaging Subsystem/Profiles/Microsoft Outlook Internet Settings
  4. Right-click the selected registry key and click Delete on the shortcut menu.


  5. Restart Outlook and answer Yes to the opening question.


NOTE: Outlook will create an empty Personal Folders file.

Add the Personal Folders Files You Want

  1. On the File menu, point to Open, and click Personal Folders File (.pst).


  2. Click to select a Personal Folders file, and click OK.


  3. Repeat steps 1 and 2 for each Personal Folders file you wish to use.


  4. Right-click the empty Personal Folders file, and click Close Personal Folders.


Additional query words: 98

Keywords :
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: October 18, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.