The information in this article applies to:
SYMPTOMSWhen you double-click a Microsoft Outlook 98 message, located outside an Outlook Folder, Outlook will launch the standard E-mail form even if the message was sent with a custom form. RESOLUTION
A supported fix that corrects this problem is now available from Microsoft,
but has not been fully regression-tested and should be applied only to
systems experiencing this specific problem. If you are not severely
affected by this specific problem, Microsoft recommends that you wait for
the next Microsoft OutLook version that contains this fix.
http://support.microsoft.com/support/supportnet/default.aspThe English version of this fix should have the following file attributes or later: NOTE: If you contact Microsoft to obtain this fix, a fee may be charged.
This fee is refundable if it is determined that you only require the fix
you requested. However, this fee is non-refundable if you request
additional technical support, if your no-charge technical support period
has expired, or if you are not eligible for standard no-charge technical
support.
For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base: Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support STATUSMicrosoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. MORE INFORMATIONThis issue applies to messages that may have been dragged to the desktop, saved as a message (.msg) file, embedded in another document, or moved outside of an Outlook folder in any manner. Additional query words: 98
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Last Reviewed: August 5, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |