The information in this article applies to:
SYMPTOMS
Using the Dial-Up Networking options of Microsoft Outlook 98, running on
Microsoft Windows NT, to connect to your remote Microsoft Exchange server,
requires that a User Name, Password, and Domain be entered in the user's
profile. If these details are incorrect or missing, Outlook will fail the
connection and hang-up without prompting for correct information.
CAUSEThe Windows NT Dial-Up Networking API's do not allow for prompting after a failed connection. RESOLUTION
A supported fix that corrects this problem is now available from Microsoft,
but has not been fully regression-tested and should be applied only to
systems experiencing this specific problem. If you are not severely
affected by this specific problem, Microsoft recommends that you wait for
the next Microsoft Outlook version that contains this fix.
http://support.microsoft.com/support/supportnet/default.aspThe English version of this fix should have the following file attributes or later:
NOTE: If you contact Microsoft to obtain this fix, a fee may be charged.
This fee is refundable if it is determined that you only require the fix
you requested. However, this fee is non-refundable if you request
additional technical support, if your no-charge technical support period
has expired, or if you are not eligible for standard no-charge technical
support.
For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base: Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support STATUSMicrosoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.MORE INFORMATIONUnder normal circumstances, this issue is not a large problem as the required information can be corrected in the user profile and the connection re-tried. However, some third party security devices allow for these remote credentials to change for each new connection making this work around inconvenient. This fix provides a new option in Outlook to prompt the user for these details prior to dialing. This option is located by clicking Services on the Tools menu and displaying the properties of the Microsoft Exchange Server service. On the Dial-up Networking tab, a new option exits to Display connection dialogs at logon. This will prompt the user for valid credentials before dialing.Additional query words:
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Last Reviewed: July 30, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |