OL98: Two Dial-up Connections Using Remote Mail with an OST

ID: Q75771

The information in this article applies to:

Microsoft Outlook 98

SYMPTOMS

When you initiate a dial-up connection from Microsoft Outlook 98 while working offline, you may see two separate connections. The first connection attempts to synchronize the Inbox folder and the second downloads the header list for items to be retrieved.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:

Component: Outlook


   File Name     Version
   -----------------------
   OUTLLIB.DLL   8.05.5806
   EMSABP32.DLL  5.05.2392
   EMSMDB32.DLL  5.05.2418
   EMSUI32.DLL   5.05.2418
   MSPST32.DLL   5.05.2415

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

QQ154871 Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem with the Microsoft products listed at the beginning of this article.

MORE INFORMATION

When Outlook is configured with an offline store file (OST), and you use the Remote Mail option on the Tools menu to connect to your server, Outlook may hang up after an attempt to synchronize the Inbox and then redial to download the message headers.

The expected behavior is that only one dial-up and connect should take place, whether there is a "Synchronize Folder" action or not.

Additional query words: 98 XCLN OL97

Keywords :
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug