OL97: Outlook Address Book Missing New Contact From Same Company
ID: Q164809
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The information in this article applies to:
SYMPTOMS
In Microsoft Outlook 97, when you create a "New Contact from Same Company"
from a contact that contains a fax number, your Outlook Address Book may
not include the new contact fax information.
MORE INFORMATION
In Outlook 97 when you choose to create a "New Contact from Same Company,"
or "Save and New in Company" for an existing contact, one of the following
situations result:
- The new contact inherits the old contact's fax number, but the new
contact's e-mail address field is blank. If you do not enter a new
e-mail address and you save the new contact with a new name, the contact
is not present in the Outlook Address Book.
- The new contact inherits the old contact's fax number, but the new
contact's e-mail address field is blank. If you enter a new e-mail
address and save this new contact, there is no new entry in the Outlook
Address Book for this new contact's fax number, but there is an entry
for the new contact's e-mail address.
Normally the Outlook Address Book includes entries for a contact with
either a fax number or an e-mail address or both. When you create a "New
Contact from Same Company," the new contact inherits the fax number as
expected, but the Outlook Address Book does not list the new contact's fax
number.
REFERENCES
For more information on contact information in the Outlook Address Book,
please see the following article(s)in the Microsoft Knowledge Base:
Q161349 OL97: Contact Information Does Not Appear in Address Book
Additional query words:
merge mail mailmerge Small Business Server 4.0 4.0a
Keywords : kbdta GnlCont
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug