OL97: Password Error Connecting to Internet Mail Provider
ID: Q164975
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The information in this article applies to:
SYMPTOMS
When dialing your Internet Mail Service, you may receive the following
error message:
The computer you are dialing in to cannot establish a dial-up
networking connection. Check your password and then try again.
CAUSE
The User Name and/or Password are incomplete or incorrect in either the
Internet Mail service profile or in the Dial-Up Networking connectoid.
RESOLUTION
Make sure the User Name and Password are either both correct or both empty
in the Login As dialog box in the Internet Mail service profile. If the
User Name and Password are empty, also make sure the User Name and
Password are both correct in the Connect To dialog box of the Dial-Up
Networking connectoid.
NOTE: The Login As information in the Internet Mail service profile will
take precedence over the information in the Dial-Up Networking connectoid.
However, if the User Name and Password information in the Login As dialog
box is blank, this information will be taken from the Dial-Up Networking
connectoid.
MORE INFORMATION
Verify the Internet Mail Service "Login As" Information
- On the Tools menu, click Services.
- Click Internet Mail Service and then click Properties.
- Click the Connection tab.
- Make sure the "Connect using the modem" option is selected.
- Make sure the proper Dial-Up Networking connectoid is selected in the
"Dial using the following connection" list. Then, click Login As.
- In the Login As dialog box, make sure that the User Name and Password
fields are both correct.
- Click OK to close all dialog boxes.
Verify the Dial-Up Networking "Connect To" Information
- Double-click the My Computer icon on your desktop.
- In My Computer, double-click the Dial-Up Networking icon.
- Double-click the dial-up connectoid used to connect to your Internet
service provider.
- In the Connect To dialog box, make sure that the User Name and Password
fields are both correct.
REFERENCES
For more information about setting up a Dial-Up Networking connection,
please see the following article in the Microsoft Knowledge Base:
Q138789 How to Connect to the Internet in Windows 95
Additional query words:
Keywords : CfgIM
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb