OL97: Problems With Netscape Internet Mail Transport

ID: Q165207

The information in this article applies to:

Microsoft Outlook 97

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

Sending an e-mail message from Microsoft Outlook 97 with your name on either the "To" or "Cc" lines may generate duplicate responses back to you.

-or-

If you reply to or forward mail to a recipient not in your address book you may receive a Non-Delivery Report (NDR) message.

CAUSE

This happens when Netscape Internet Transport is in the list of services for the current profile.

RESOLUTION

Remove Netscape Internet Transport from the list of services.

MORE INFORMATION

Remove the Netscape Internet Transport Service

On the Tools menu, click Services.

On the list of services, click Netscape Internet Transport.

Click Remove and click OK.

REFERENCES

For more detailed information on configuring Internet Mail in Outlook 97, please refer to the following article in the Microsoft Knowledge Base:

Q165228 Configuring the Internet Mail Information Service

Netscape Internet Transport is manufactured by Netscape Communications Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words:

Keywords : kb3rdparty Intp3rdPty
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbhowto