OL97: Removing Outlook Removes New Form Option from Exchange

ID: Q165864

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

If you remove Microsoft Outlook 97 to revert to the using Microsoft Exchange 4.0 client, the remaining Exchange client will no longer hav e the New Form command on its Compose menu.

CAUSE

Removing Outlook removes some Windows Registry entries necessary to the full operation of the Exchange client.

RESOLUTION

After removing Outlook, you should reinstall the Exchange client to assure a fully functional program.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words:

Keywords : kberrmsg StpMaint
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug