OL97: Sam Translator Error Importing Schedule+ File
ID: Q165873
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The information in this article applies to:
SYMPTOMS
When importing a .cal file from Microsoft Schedule+, 1.0, you may receive
the following error:
An error has occurred in the SCHPLUS.SAM translator while trying to
attach a translator.
Unable to logon to Schedule+. Schedule+ may be busy exporting a file or
waiting to synchronize with the host. Or if you have created a new
profile you may need to run Schedule+ before importing the data.
CAUSE
You are using a Microsoft Mail or Workgroup mail postoffice and the
calendar file is stored on the server.
RESOLUTION
Outlook, version 8.02, includes an improved SCHPLUS.SAM translator
that addresses this proble
There are three workarounds for earlier versions. Choose the one that works
best for your environment.
- Create an Outlook profile without the Microsoft Mail information
service.
- Change your existing Microsoft Mail profile to Work offline and use
Dial-up networking.
- Rename your 000000xx.cal file in the the workgroup postoffice \Cal
folder.
When you have completed one of the above workarounds, start Outlook, then
start the Import and Export wizard.
MORE INFORMATION
There are two dialogs that prompt you for your password:
- Schedule Plus Import (Dialog Title)
Enter password:
If you see this dialog box, the import will be successful.
- Enter Password (Dialog Title)
Enter password for shared schedule:
If you see this dialog box, you will get the error message.
Steps to Reproduce Problem
- Create a new mailbox on the postoffice.
- Create a new schedule shared as the mailbox in step 1.
- Create a profile in Outlook which includes the Microsoft Mail service
that uses the postoffice.
This configuration will only work one time. The error will occur on each
successive attempt to import from Schedule +.
For more information on importing from Schedule +, please see the following
article(s)in the Microsoft Knowledge Base:
Q162990 Troubleshooting Schedule Plus Import Problems
STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97 for
Windows. This problem was corrected in Microsoft Outlook 97 version 8.02
for Windows.
Additional query words:
Keywords : kberrmsg kbinterop IntpImEx
Version : WINDOWS:8.02,97
Platform : WINDOWS
Issue type :