OL97: File Attachments Will Not Open When Using Wordmail

ID: Q166344

The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

You can not open a file attachment in an e-mail message if the following two conditions are true:

  • You are using Word as your e-mail editor.


  • The message was originally created with the sensitivity set to Private.



RESOLUTION

To open the file attachment, disable Microsoft Word as your e-mail editor with the following steps:

  1. Start Outlook.


  2. On the Tools menu, click Options.


  3. On the E-mail tab, clear the "Use Microsoft Word as the Email Editor" check box, and then click Close


  4. Open the message containing the attached file.


  5. Double-click the attachment to open it.


NOTE: This is not a problem when using the Microsoft Exchange Client with Word as the e-mail editor.

Additional query words:

Keywords : kbtool MsgRead
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug


Last Reviewed: June 25, 1999
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