OL97: No Warning for Missing DNS Information

• Microsoft Outlook 97

SYMPTOMS

You are unable to connect to your e-mail server, but you do not receive any error messages when using the Internet Mail Enhancement Patch for Microsoft Outlook 97(IMEP).

CAUSE

When you created your Dial-Up Networking Connection, you failed to specify the Primary and Secondary Domain Name System (DNS) addresses as required by your Internet Service Provider (ISP).

RESOLUTION

To enter the Primary and Secondary DNS addresses do the following:

1. If Outlook is open, click "Exit and Log Off" on the File menu.



2. Click the Start button, point to Programs, point to Accessories, then click Dial-Up Networking.



3. Click to select your connectoid, then click Properties on the File menu.



4. Click Server Type, then click TCP/IP Settings.



5. Select "Specify name server addresses", enter the numbers provided by your ISP into the appropriate DNS fields, then click OK three times to return to the Dial-Up Networking window.



6. On the File menu, click Close.

STATUS

Microsoft has confirmed this to be a problem in the Internet Mail Enhancement Pack for Microsoft Outlook 97 (IMEP). We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words:

Keywords : GnrlIMEP
Version : WINDOWS:97
Platform : WINDOWS
Issue type :