OL97: Problems Sending Fax With Personal Fax for Windows NT

• Microsoft Outlook 97
• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When sending a fax with Personal Fax for Windows NT, beta 2, via Microsoft Outlook97, version 8.0, using the following services in the Outlook profile:

• Fax Address Book



• Fax Transport Provider



• Personal Address Book



• Personal Folders

• You cannot completely quit Outlook. The process continues even after you click "Exit and Logoff" on the File menu. (problem A)



• The first fax will send successfully, but subsequent faxes will stay in the Outbox. (problem B)

CAUSE

The Messaging Application Programming Interface (MAPI) subsystem expects a Windows program to send notification to a service, but it doesn't expect a service (faxsvc.exe) to send notification to Outlook.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 8.0. This problem was corrected in Microsoft Outlook version 8.01.

MORE INFORMATION

Steps to Reproduce Problem A

1. Install Outlook version 8.0.



2. Add a profile with the following services: Fax Address Book, Fax Transport Provider, Personal Address Book, and Personal Folders.



3. Start Outlook using that profile.



4. Send a fax to a fax address.



5. Try to quit Outlook.

Steps to Reproduce Problem #B

1. Install Outlook version 8.0.



2. Add a profile with the following services: Fax Address Book, Fax Transport Provider, Personal Address Book, and Personal Folders.



3. Start Outlook using that profile.



4. Send a fax to a fax address.



5. This first fax will be sent successfully.



6. Attempt to send another fax.

Keywords : kbinterop
Version : WINDOWS:4.0,97
Platform : NT WINDOWS
Issue type : kbbug